Refund, Dispute & Cancellation Policy
NextGen Stars LLC ("NextGen") provides custom, made-to-order digital design services. Because our work is created specifically for each client, the following policy explains how cancellations, refunds, and disputes are handled.
1. Quotes & Payment
Every project is custom-quoted and approved by you before work begins. Payment is made securely through Stripe. Depending on the project, we may require full payment upfront or a deposit with the balance due on delivery, as stated in your quote.
2. Cancellations
- Before work begins: You may cancel for a full refund of any amount paid.
- After work has begun: You may cancel at any time. You will be refunded for any portion of the project not yet started; amounts covering work already completed are non-refundable. Any completed drafts will be shared with you.
3. Revisions & Satisfaction
We want you to be happy with your images. Your quote includes a set number of revision rounds, and we will work with you within that scope to get the result right before final delivery.
4. Refunds
If you believe a delivered project does not match the agreed scope, contact us within 7 days of delivery at support@nextgen-projects.com and we will work to make it right, which may include revisions or, at our discretion, a partial or full refund. Approved refunds are issued to your original payment method via Stripe.
5. Disputes & Chargebacks
If you have a concern about a charge, please contact us first at support@nextgen-projects.com before opening a dispute or chargeback with your bank. We are committed to resolving issues quickly and fairly, and most concerns can be handled directly.
6. Delivery of Digital Goods
All deliverables are provided digitally (e.g., image files delivered by download link or email). No physical products are shipped.
7. Contact
For any cancellation, refund, or dispute question, contact NextGen Stars LLC at support@nextgen-projects.com. We reply within 1 business day.